Don't Treat the Symptoms - a must read for all Business Minded People

A company manufactured and delivered a product to their customers.
 
The customers complained that the deliveries were always late.
 
To ensure on time deliveries, the company purchased additional delivery vehicles and hired more drivers.
 
Delivery time improved - for a while, but started running late again.
 
The management asked the drivers why the deliveries were still running late. The drivers said that the trucks were loaded late which in turn caused the deliveries to be late.
 
Acting on this the company hired extra loaders to ensure the trucks would be loaded on time.
 
Delivery time improved - for a while, but started running late again.
 
The management asked the loaders why the vehicles were loaded late. The loaders said that the merchandise was delivered late to them which in turn caused the loading to be late.
 
Acting on this the company purchased additional machinery and hired more people to increase production to ensure the product would reach the loaders in time to load the trucks so the deliveries would be made on time.
 
Delivery time improved - for a while, but started running late again.
 
The management asked production why the manufacturing was running late in spite of the additional machinery and people. The answer that was given was that the raw material needed for production always arrived late.
 
Noting this the management approached the suppliers to find out why the materials were delivered late. The suppliers told the management that the reason was that the company did not pay on time. Only when supplies were witheld were payments finally made and the supplies sent.
 
The management did not believe the company was suffering financially so they met with the Finance Office to see why payments were delayed. The explanation they got was that Finance kept the payment funds in the bank until they absolutely needed to the payments. With this as their policy they were able to earn interest on the money for the company.
 
The management ordered the bills to be paid on time.
 
Treating the symptoms rather than finding the actual problem resulted in the company's purchasing new vehicles and machinery, as well as hiring additional drivers, loaders, and production people - who were not needed.

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Shabbar Suterwala
Personal & Business Coach, Psychological Counsellor
NLP Practitioner, Soft Skills Trainer
Mb: +91-989 222 5864
email: shabbarsuterwala@hotmail.com

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